Our commitment to our customers and employees during COVID-19
Helping our customers:
As one of the few e-commerce businesses in our industry we have been minimally impacted:
- Equipment and ink are still available for order 24/7 from our online store – no need for sales people or in-person contact
- 10% discount on Redimark Inks through April 30, 2020, use promo code: CODE10
- Simple DIY TC12 date coder set up and online resource library to eliminate the need for outside help coming on site
- Overnight shipping options and same-day order processing (orders placed before 11 am PDT) for quick ramp up
- Customer success team available 5 am – 5 pm (PDT) for product support and troubleshooting via chat, email ([email protected]), and phone (1.844.770.7334)
- Replacement parts ship straight to your door alleviating need for service techs to come in your facility
- Supply chain actively monitored to ensure that our stock levels are reinforced to minimize potential interruptions
- Additional measures in place to reduce risk of illness at our production sites
- Continued communication of any changes that might affect our ability to keep your production line running – check here for further updates
Helping our employees:
Employees that can, are working from home.
The few employees needing to be onsite to ship out inventory are being protected by:
- Comprehensive facility sanitation daily
- Sanitation stations throughout the entire facility
- Workstations sanitized at the beginning and end of day
- Staggered scheduling to limit exposure
- Limited and controlled entry to our facility
Increased sick leave for any employee affected by COVID-19.
We are grateful to all our customers for trusting us and for bringing much needed consumer packaged goods to our communities during this time.